Guru Labs, LLC ("Guru Labs," "we," "us") respects your privacy. This policy explains what information we collect, how we use it, and your choices regarding that information.
Information We Collect
Information you provide. When you register for a class, request information, submit a contact form, or apply to our partner program, we collect the information you enter — such as your name, email address, phone number, organization, and billing details.
Payment information. Credit card and bank account details are collected and processed directly by our payment processor. We do not store your full card or account numbers on our systems.
Courseware downloads. When you download training materials, we record the download for delivery tracking and to prevent unauthorized access.
Practice exam work. When you submit a practice exam, we save the commands you typed (the shell history your machines keep), the files the tasks name and the system state needed to check and explain your work. Nothing is recorded while you work: no screenshots, recordings or keystrokes, and we do not read password hashes or SSH private keys. If you unlock the Analysis of an attempt, it is written from this saved work, with the help of a third-party service provider.
Technical information. Like most websites, our servers automatically log standard technical information such as your IP address and browser type when you visit our site. We use this for security, troubleshooting, and basic analytics.
How We Use Your Information
- To process class registrations and deliver training materials
- To send invoices and process payments
- To respond to inquiries and support requests
- To prevent fraud and protect our systems
- To improve our website and services
We do not sell or rent your personal information. We share information with service providers only as necessary to operate our business (for example, payment processing and website security).
Cookies
We use cookies for essential website functionality — keeping you logged in and protecting form submissions. We may also use analytics to understand how visitors use our site. We do not use cookies for advertising or cross-site tracking.
Data Security
We use industry-standard security measures to protect your information, including encrypted connections (HTTPS) and secure handling of payment data. No system is perfectly secure, but we take reasonable steps to protect the information entrusted to us.
Data Retention
We keep registration and transaction records for as long as necessary for business and legal purposes (such as tax and accounting requirements). Contact form submissions and inquiries are retained for up to two years.
Practice exam work linked to your account is kept for 90 days after grading; if you unlock the Analysis of an attempt, the lines it quotes and the Analysis stay with your results. We also keep an internal copy of graded exam work that is not linked to you: it is stored without your account, name or email, with passwords we recognize masked, is used only by Guru Labs to check and improve our exams, and is kept indefinitely.
You may request deletion of your data at any time. Deletion removes what is linked to your account; the internal copy of exam work that is not linked to you stays.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations (the internal copy of exam work that is not linked to you stays)
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at the address below.
International Users
Guru Labs is based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.
Children
Our services are not directed at children under 16, and we do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. Material changes will be noted by updating the date at the top of this page.
Contact
If you have questions about this policy or wish to exercise your privacy rights:
Guru Labs, LLC
Email: [email protected]